Terms of Service — Animora

§1 General Provisions

1. These Terms of Service (“Terms”) set out the rules for using the services offered under the Animora brand via the animora.video website.

2. The Service Provider is Launch My Vibe, LLC — a company registered in the State of Delaware, United States of America, with its registered address at: 4023 Kennett Pike #50846, Wilmington, Delaware 19807, USA.

3. Terms used in these Terms have the following meaning:

   • Service Provider — Launch My Vibe, LLC, operating under the Animora brand.
   • Client — a natural person ordering the Service as a consumer.
   • Service — the production of a personalized video story based on materials provided by the Client.
   • Materials — photos, video recordings, texts, and other content provided by the Client for the purpose of performing the Service.
   • Terms — this document.

§2 Service Provider’s Contact Details

1. Contact e-mail address: email@animora.video.

2. Name of the Service Provider: Launch My Vibe, LLC, operating under the Animora brand.

3. Registered address: 4023 Kennett Pike #50846, Wilmington, Delaware 19807, USA.

4. Registration number of the Service Provider: Delaware File Number 10281937 (registered on 1 August 2025 with the Delaware Division of Corporations). Registered agent: LegalInc Corporate Services Inc., 131 Continental Drive Suite 305, Newark, DE 19713, USA.

5. The primary contact channel is the e-mail address indicated in section 1. Day-to-day handling of an order may also take place via WhatsApp, using the number provided to the Client individually after the order is placed.

§3 Type and Scope of Services

1. The Service consists of creating a personalized short video film based on the story, facts, photos, and recordings provided by the Client.

2. The Service includes: developing a script, preparing visual scenes, recording or generating narration (voiceover), selecting music, and final editing.

3. The result of the Service is a digital video file delivered to the Client electronically. The Service Provider does not supply any physical media.

4. The Service is directed at consumers residing in the European Union and other European markets served by Animora.

5. The price of the Service starts at 353 PLN / 85.40 EUR for the basic package. The final price depends on the selected variant and scope of the order.

§4 Technical Requirements for Using the Service

1. To place an order and receive the Service, the Client needs: a device with internet access, a web browser, an active e-mail address, and the WhatsApp application to communicate with the Animora team.

2. Materials provided by the Client should be of a format and quality that allow their use in video production. In case of doubt, the Service Provider will inform the Client of the requirements applicable to a specific order.

§5 Materials Provided by the Client

1. The Client provides the story, facts, photos, and video recordings necessary to perform the Service.

2. The Client represents that they hold the rights or consents necessary to provide the Materials, including the consents of any third parties shown in the photos and recordings, and that the provision and use of the Materials by the Service Provider does not infringe the rights of third parties.

3. The Client may not provide Materials with unlawful content — in particular content that infringes the copyrights of third parties, contains hate speech, discriminatory content, pornographic content, depicts violence, or is otherwise contrary to law or good practice.

4. The Service Provider may refuse to perform the Service or part of it if the Materials provided violate section 3 or raise reasonable doubts as to their lawfulness. In such a case, the Service Provider informs the Client of the refusal and its reason.

5. The Client is responsible for the content and legality of the Materials provided.

§6 Conclusion of the Contract

1. Orders are placed via the animora.video website or through direct contact with the Animora team (e-mail, WhatsApp).

2. Before placing an order, the Client reviews these Terms and the description of the selected Service package.

3. The order button or an equivalent action confirming the order uses clear wording stating that the order entails an obligation to pay.

4. The contract is concluded at the moment the order is confirmed by the Service Provider and the first part of the price is paid in accordance with §7.

5. The contract is concluded in English on the English-language version of the website.

§7 Price and Payment

1. The price of the Service is given in Polish złoty (PLN) or euro (EUR), depending on the selected version of the website.

2. Payment is made in two parts, 50% of the price each:

   • the first part — before work on the Service begins;
   • the second part — after the Client approves the draft (preview) version of the film.

3. Payments are processed via the Stripe system.

4. Work on the Service begins once the first part of the payment has been received.

5. Failure to pay the second part within a reasonable time after the draft version is approved may result in the final video file being withheld until payment is settled.

§8 Performance of the Service and Revisions

1. The turnaround time for the Service is approximately one week from the date the first part of the payment is received and the complete Materials are provided by the Client. This period covers preparation of the draft version of the film and does not include the time the Client needs to submit revisions.

2. Within the basic package, the Client is entitled to two consolidated rounds of revisions to the presented draft version of the film.

3. Revisions are submitted as a single consolidated list of comments, within the time indicated by the Service Provider when the draft version is delivered.

4. Revisions beyond the two rounds specified in section 2 are an additional paid service. Their scope and price are agreed individually with the Client before being carried out.

5. Once the final version is approved by the Client and the finished video file is delivered, the Service is deemed fully performed.

§9 Right of Withdrawal

1. A Client who is a consumer has the right to withdraw from a distance contract within 14 days without giving any reason, under Directive 2011/83/EU and the mandatory consumer law applicable in the Client’s country of habitual residence.

2. The withdrawal period begins on the date the contract is concluded.

3. To exercise the right of withdrawal, the Client informs the Service Provider of their decision by an unambiguous statement, e.g. by e-mail to the address indicated in §2.

4. Given the individual nature of the Service and the short turnaround times, the Client may request that production of the film begin before the 14-day withdrawal period expires. In such a case, when placing the order, the Client makes the following statements:

   “I request that production of my film begin before the expiry of the 14-day period for withdrawal from the contract, and I expressly give my prior consent to this.”

   “I acknowledge that once the service has been fully performed and the finished film has been delivered, I will lose the right to withdraw from the contract.”

5. If the Service is performed in full and the finished film is delivered to the Client before the 14-day period expires, the right of withdrawal lapses under Article 16(a) of Directive 2011/83/EU and the corresponding national provision, provided the Client has made the statements referred to in section 4.

§10 Withdrawal During Performance of the Service

1. If the Client withdraws from the contract after performance of the Service has begun on the basis of the request under §9 section 4, but before it has been fully performed, the Client is obliged to pay for the services performed up to the moment of withdrawal, in accordance with Article 14(3) of Directive 2011/83/EU and the corresponding national provision.

2. The amount due is calculated in proportion to the scope of work performed, according to the cumulative scale below. The percentage shown is the total amount owed for all work completed up to the end of that stage:

   • script — 10% of the total price;
   • character design and generation — 20% of the total price;
   • scene production — 80% of the total price;
   • music and sound — 90% of the total price;
   • final assembly and delivery of the finished film — 100% of the total price; at this stage the Service is fully performed and the right of withdrawal no longer applies (§9).

3. A stage is deemed performed if its result has been delivered to the Client or prepared for delivery. Settlement is based on the percentage assigned to the last completed stage; the percentages are not added together, because the scale is cumulative.

4. Any overpaid amount, exceeding what is due for the stages performed, is refunded to the Client within 14 days of receiving the withdrawal statement, using the same payment method the Client used, unless the Client agrees to a different method of refund.

§11 Complaints

1. The Client may submit a complaint regarding the Service by e-mail to the address indicated in §2.

2. The complaint should include a description of the issue and the Client’s contact details.

3. The Service Provider reviews the complaint and responds within 14 days of receiving it.

4. If no response is given within the period indicated in section 3, the complaint is deemed justified.

§12 Use of the Finished Film

1. The finished film is intended for the Client’s personal, non-commercial use and for use by anyone the Client chooses to show or share it with.

2. Use of the film by the Service Provider for marketing or portfolio purposes requires the Client’s separate consent, given after the Service has been completed.

3. The Client is not obliged to give the consent referred to in section 2. Withholding consent does not affect performance of the Service.

§13 Personal Data

1. The controller of the personal data provided by the Client in connection with performance of the Service is the Service Provider.

2. The rules for processing personal data, including Materials containing personal data and images, are set out in a separate Privacy Policy, available on the animora.video website.

3. Contact for matters concerning the protection of personal data: email@animora.video.

§14 Final Provisions

1. Matters not regulated by these Terms are governed by generally applicable law. With respect to consumer protection, the mandatory provisions of the law of the country of the Client’s habitual residence apply, in accordance with the applicable provisions of private international law.

2. In matters not covered by mandatory consumer-protection provisions, the contract is governed by the law of the State of Delaware, USA, being the law of the Service Provider’s seat.

3. Disputes are subject to the jurisdiction of the courts of the State of Delaware, USA. This provision does not deprive a Client who is a consumer of the right to bring an action before the court having jurisdiction over their place of residence, nor does it limit the protection afforded by the mandatory provisions of their country of habitual residence.

4. The consumer may use the out-of-court complaint and redress bodies available in the country of their habitual residence. Information about the competent national body is available from the relevant consumer-protection authority and the European Consumer Centre network.

5. The Service Provider reserves the right to amend these Terms. Amendments do not apply to contracts concluded before they take effect.

6. These Terms take effect on 11 August 2026 and are available on the animora.video website.